Privacy Policy
Last updated: 27 October 2026
Who we are
Luxury Stays by Eleys is a trading name of Eleys Group Ltd, a company registered in England and Wales (company number 11821703). Registered office: 4 Sandpiper Court, Port Talbot, Wales, SA12 7LX. We are the data controller for the personal information you give us when you enquire about or book a stay at Riverside Cottage.
Contact: [email protected]
What we collect
- Your name, email address, phone number and postal address.
- Your booking details: dates, number of guests, pets, and any messages you send us.
- Payment details. Card payments are taken by Square. We never see or store your full card number.
- Basic website data (such as your IP address and browser type), collected by our website and security provider to keep the site working and safe.
Why we use it
- To take and manage your booking, and to send you check-in information. (Lawful basis: to perform our contract with you.)
- To take payment, hold and return the security deposit, and deal with any damage claim. (Contract.)
- To keep financial records for tax. (Legal obligation.)
- To answer your enquiries and keep the website secure. (Legitimate interests.)
We do not send marketing emails unless you have asked us to, and you can unsubscribe at any time.
Who we share it with
Only the services we need to run your booking:
- Square (card payments and deposits)
- our website host and security provider (Cloudflare)
- Microsoft (our email)
- our text-message and automation tools, used to manage deposits
- our cleaning team (first name and dates only, so the cottage is ready)
If you book through Airbnb, Booking.com or Vrbo, that platform’s own privacy policy also applies to the information you give them.
We never sell your information.
How long we keep it
Booking and payment records: 6 years, as required for tax. Enquiries that do not become a booking: 12 months. Then we delete them.
Your rights
You can ask to see, correct or delete your information, object to how we use it, or ask us to limit its use. Email [email protected] and we will reply within one month. If you are unhappy, you can complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113).
Cookies
Our site uses only the cookies needed for booking and payment to work. We do not use advertising or tracking cookies.